Welcome to Zeloravianex. We are dedicated to providing ergonomic pet beds, cozy heated mats, and comfort sleep furniture designed to support the well-being of dogs and cats. Whether you are seeking information regarding product dimensions, material details, or order updates, we are here to assist.
Fast-Track Resolution
To ensure a swift response, please include your Order Number in the subject line or message body when contacting us regarding existing orders. For general product inquiries, providing the specific product name helps our support team resolve your questions efficiently.
Professional Contact Channels
We offer multiple channels to address your inquiries directly:
Our support team typically replies to all email inquiries within 24-48 hours on standard business days.
Business Hours
Our support channels are monitored during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM (CST)
Saturdays, Sundays, and major Federal/public holidays: Closed
Inquiries received outside of these hours will be addressed on the following business days.
Returns & Exchanges Notice
If you need to return or exchange a product, please contact us first. To maintain strict health and hygiene standards for all pets, returned pet beds and mats must be in their original, unused, and unaltered condition, free of pet hair or odor. All returns require a Return Merchandise Authorization (RMA) from our team to ensure proper processing. Please do not send returns to our administrative office address. For complete details on eligibility, fees, and steps, please refer to our Refund Policy.
Send Us a Message
You can also reach out to us using the contact form on our website. Please fill in your name, email address, order number (if applicable), and detailed message. We will review your submission and follow up with you.
